Frequently Asked Questions

Pixel2Vector is an AI-powered online tool that converts raster images (PNG, JPG) into scalable vector graphics (SVG). Our advanced machine learning algorithms analyze your images and automatically create clean vector paths, preserving colors and details while making your graphics infinitely scalable without quality loss.

We accept PNG, JPG, and JPEG files up to 10MB in size. The output is always a high-quality SVG (Scalable Vector Graphics) file that can be edited in programs like Adobe Illustrator, Inkscape, or any vector graphics editor.

Our AI uses advanced computer vision and machine learning algorithms to: 1) Upscale your image to high resolution, 2) Detect edges and shapes, 3) Identify color regions, 4) Create smooth vector paths, 5) Apply accurate colors, and 6) Optimize the SVG for minimal file size. The entire process takes 20-90 seconds depending on image complexity and your plan.

Yes! Every new user gets 5 lifetime credits completely free—no credit card required. You can test our service with your own images before deciding to upgrade. Free users also get 2 Lightning Mode trials to experience Pro-level speed (3x faster processing on our 48GB GPU servers).

Each image vectorization costs 1 coin. You can get coins through: 1) Free Plan (5 lifetime credits), 2) Monthly Subscriptions (Starter: 100 coins/month, Pro: 300 coins/month), or 3) One-time Coin Packs (50, 150, or 500 coins). Coins from subscriptions reset monthly, while purchased coin packs never expire.

Free: 5 lifetime credits, single image upload, standard processing (24GB GPU).
Starter ($5/month): 100 coins/month, bulk upload (12 images), Standard Speed (24GB GPU), full color support.
Pro ($9.99/month): 300 coins/month, bulk upload, Lightning Speed (48GB GPU, 3x faster), priority support.

Yes! You can cancel your subscription at any time from your dashboard. You'll retain access until the end of your current billing period. If you cancel within 7 days of your first payment, you'll receive a full refund. Unused coins from the current month will be forfeited upon cancellation.

We offer a 7-day money-back guarantee on your first subscription payment. If you're not satisfied, contact us within 7 days for a full refund. Coin pack purchases are final (no refunds), but coins never expire. Refunds for technical failures are handled case-by-case.

Subscription coins (from Starter/Pro plans) reset monthly and don't roll over. Purchased coins (from Starter/Pro/Agency packs) never expire and can be used anytime, even after canceling your subscription.

Standard Mode (Free users): 60-90 seconds on our 24GB GPU servers.
Lightning Mode (Pro users): 20-30 seconds on our 48GB GPU servers (3x faster!).
Complex images with many colors or details may take longer. Bulk uploads process multiple images simultaneously.

Lightning Mode grants access to our high-performance 48GB GPU servers for 3x faster processing. Pro subscribers get unlimited Lightning Mode. Starter users get Standard Speed (24GB GPU). Free users can try Lightning Mode 2 times to experience the speed difference before upgrading.

The maximum file size is 10MB per image. There's no strict pixel dimension limit, but very large images (over 4000x4000px) may take longer to process. We automatically upscale small images and optimize large ones for best results.

Yes! We fully support PNG images with transparency. The vectorized SVG will preserve transparency, making it perfect for logos, icons, and graphics that need to overlay on different backgrounds.

We prioritize your privacy. Uploaded images are automatically deleted within 48 hours of processing. We never share, sell, or use your images for any purpose other than providing our vectorization service. See our Privacy Policy for details.

Yes! Starter and Pro users can upload up to 12 images simultaneously using our bulk upload feature. Images are processed in parallel for maximum efficiency. Free users can upload one image at a time.

Pixel2Vector works best with: Logos, icons, illustrations, simple graphics, clipart, and images with clear shapes and solid colors. Complex photographs with gradients and textures can be vectorized but may result in larger SVG files. For best results, use high-contrast images with distinct color regions.

Absolutely! The output SVG is fully editable in any vector graphics software like Adobe Illustrator, Inkscape (free), Figma, or Sketch. You can change colors, resize elements, modify paths, and customize the design without any quality loss.

Yes! We offer an API Pro plan with 5,000 coins/month for developers and businesses. The API allows you to integrate Pixel2Vector into your applications, automate workflows, and process images programmatically. Contact us at business@pixel2vector.com for API access and documentation.

Email us at support@pixel2vector.com. We respond to all inquiries within 24 hours (Monday-Friday, 9 AM - 5 PM EST). Pro users receive priority support. You can also use our contact form.

If you encounter a technical failure or the result doesn't meet quality standards, contact support with your job ID or screenshot. We'll investigate the issue and may offer a re-process or credit refund if it's a system error. Most issues are resolved within 24 hours.

Yes! Check our blog for step-by-step guides, best practices, and tips for getting the best vectorization results. We also have video tutorials on our YouTube channel (coming soon).